We all free stress from time to time, it’s a natural thing, however stress unrecognised and unmanaged tends to seep into every aspect of our lives, weakening our ability to work effectively, live life freely and can have detrimental impact on our overall health.  

Therefore, within this programme we look at how to identify our own stress, we pin-point those early Warning signs and try to understand the main contributors to our stress, followed by working together to develop a plan for managing our stress.

Conflict can pop-up in our everyday lives, at home, in relationships, in the workplace, no matter where it appears, it can have detrimental impacts on our ability to achieve our goals, enjoy life and develop our skills. This is why understanding how to manage and move past conflict is vital.  

Overview 

• What is conflict? 

• Why and when does it arise? 

• Managing conflict when it does arise. 

• Managing perceptions around conflict and communication. 

• Thomas-Kilmann Conflict Model. 

• Importance of language. 

• Dealing with difficult situations effectively. 

Personal resilience is unquestionably the most impart means of coping well during challenging times, however we don’t often prioritise the practice of resilience. This training course introduces participants to skills and techniques that will increase their confidence and self-belief in their ability to ‘bounce back’ from the mainly pressures and difficulties they may face in the world of work and further afield.  

Focus on staff development of resilience is beneficial at all levels, as it enhances participants ability to overcome set-backs and challenges, to better support their teams and enhance lines of communication within an organisation. 

Overview 

• Understanding resilience, pressure and stress 

• Resilience Questionnaire 

• Emotional awareness and reactions 

• Dealing with change 

• Essential empathy skills 

• Problem solving 

• Self-worth 

• Building and implementing a resilience action plan

Teamwork is a skill that is utilised in both personal and professional life, however in working in teams, and working effectively in teams. This course highlights how we can work together, effectively, whilst acknowledging different perspectives and approaches.  

Overview 

• What is a team? 

• Understanding teamworking models 

• How these models can be applied practically  

• The roles we play within teams 

• SWOT analysis 

• Communicating effectively within a team 

• Sharing individual strengths 

• Team talks

Supervision and reflection is a tool that can and should be utilised by organisations to support their staff members through their career, engaging in and promoting their development, enhancing communication, supporting their wellbeing and developing a cohesive team environment.  

Overview 

• What is supervision and reflection? 

• The benefits of supervision and reflection  

• Do’s and don’t  

• Understanding communication skills 

• Communication and management skills 

• Employee and personal accountability  

• Self-evaluation tools 

• Development of personal action plans 

• The power of reflection in learning and development